Dependant on your description, the call you received appears for being a fraud. Telus can take customer safety very severely, and we want to guarantee you of the following:

You may only modify it. I waited for an hour or so within the telephone to speak to a human. He was practical, but needed to redirect me to a different human being. I had been then on maintain for another hour. They available me an even better deal, but it surely was not what was supplied on-line. Those specials are for new customers. For a loyal customer I would need to spend $seventy eight when compared with $60 for any new customer, for the service I wished.

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The brand new calling element involves mysterious callers to listen to a quick information and manually react having a one-digit code. Such as, a primary-time dialer attempting to hook up with a customer with the Call Manage aspect will probably be greeted with a brief information stating “this amount has Contact Control – to receive by means of, be sure to press nine.” The amount is randomly created. When the digit is pressed, the decision will hook up.

If an automatic assistant asks for The explanation of your phone, point out "I would want to make payment arrangements for my mobility Monthly bill".

Hi Absolutely everyone, I ought to Get in touch with customer service with reference to modifying a payment arrangement. I wished to know when there is an e mail or other solution to contact them since I am Doing work, and many times I make an effort to simply call and don't get to talk to someone right before I must cling up.

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@chris14 I wanted to apparent up some inaccurate data. We will repair service TELUS owned downed lines at no demand. We'll only take out the line wholly for building/renovation applications but there is a cost concerned. We despatched you A personal concept in the event you want to move ahead with possibly situation. 

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Regardless, my suggestion is not to do company with these people today as they aren't genuine about what they are presenting, and the deals / selections they Telus billing support claim a customer is in a position to get are, in actual fact, Severe misrepresentations of what is in fact available.

Yes I attempted chat and obtained linked by using a Dwell particular person However they informed me I needed to simply call. Unsure what the Associates over the chat can assist with.

Automobile-advise will help you rapidly slender down your search results by suggesting possible matches when you sort.

Resolved conversations are going to be closed and saved for 90 days, and will be accessed within the Concept Centre throughout the My TELUS app. 

Yeah, I’m binding by a two calendar year agreement regretably, I’m only four months in, but I did get someplace. I guess The manager office named me today so I have a cellular phone conversation with him in an hour or so. We’ll see how that goes.